Real–Time Marketing & PR Chapters 11-12 raise interesting
points about two important topics. The first point of interest is when David
Scott discusses the four key contact points where companies need to focus on
real-time connections with customers. When focusing on the need of the customer
Scott gives 4 main focal points. The points are as followed, presale, immediate
post sale, ready to receive and problem solution and crisis communication.
The next chapter I found to be very interesting. Scott discusses
the trend of large companies utilizing our app world. Almost every major company
has an app for their consumers. I took a minute to count my apps I have for companies
I associate myself with. I have 10 different apps on my phone to hear about
upcoming promotions, shopping convenience, and product updates.
One social media app I felt is doing a great job with
gaining users, and retaining users is Snapchat. Snapchat is growing by the
minute, and adding functions weekly. Several
news and entertainment outlets are using Snapchat as a way to be seen and
promote their television shows. I think it is a great collaboration to see
these multimedia outlets coming together and making deals in a way that is a
win-win on all ends.
The phrase “there’s an app for that” took over the scene in
2015 and is now more true than ever before. The app world is constantly growing.
There are app developers in every city eager to get their hands on another project.
Overall I think the apps are great for ensuring customer satisfaction and convenience.
I would expect to only see this phenomena continue to grow.